Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet® organization
• Nurses from each hospital are consistently recognized each year as North Carolina€™s Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

Position Title: Strategic Services Associate (SSA) – Surgical Quality Improvement Coordinator

Position: Full time, monthly – exempt position

Department: Performance Services

Position Summary:

Contributes to the achievement of the hospital's mission through the development and leadership of performance improvement activities in the American College of Surgeons National Surgical Quality Improvement Programs (ACS NSQIP) and Vascular Quality Initiative (VQI) surgical quality programs. The Surgical Quality Improvement Coordinator's chief responsibility is to support the development and implementation of process improvements to improve surgical quality outcomes. This is accomplished through collaboration with the Surgeon Champions, Clinical Quality Coordinators, and Department of Surgery leadership, surgeons and staff.

Work Performed:

Review surgical outcomes and plan performance improvement efforts related to SSI and other surgical quality initiatives

• Coordinate performance improvement efforts related to SSI prevention and other quality initiatives including the following:
  • Conduct and support concurrent and retrospective audits to identify opportunities to improve processes and monitor progress toward goals
  • Provide real-time feedback to support process improvements
• Attend regular meetings with the Surgeon Champion, Clinical Quality Coordinators and Surgical Quality leadership to review occurrences and opportunities for improvement
• Attend division meetings and present updates related to surgical outcomes and improvement activities
• Evaluate processes related to surgical outcomes and recommend opportunities for improvement
• Establish effective working relationships with members of the hospital community, especially staff in the Surgery, Medicine, Nursing, Medical Records and the Information Systems Departments whose support is necessary for the management and success of the Surgical Quality programs
• Achieve and maintain NSQIP SCR certification in order to understand the data collection and reporting methodologies.
• Collaborate with Clinical Quality Coordinators and Surgical Quality leadership to ensure the accurate and timely submission of data.
• Review and submit an average of 10 NSQIP cases per month in order to maintain NSQIP SCR competency and support the accurate and timely submission of data.
• Utilize software applications for data collection and analysis.

Knowledge, Skills, and Abilities:

1. Achieve and maintain competency as a NSQIP Surgical Clinical Reviewer as defined by the ACS NSQIP and Surgical Quality leadership
2. Prior experience with surgical quality programs preferred
3. Effective written and verbal communication skills
4. Ability to communicate with customers/staff with diverse educational backgrounds
5. Analysis of data and processes for opportunities for improvement
6. Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
7. Basic statistical knowledge
8. Attention to detail and accuracy
9. Self-direction; acceptance of responsibility for work
10. Computer literacy (Excel, PowerPoint, Databases)
11. Six-sigma Green Belt certification preferred
12. Pediatric experience preferred
13. Duke Quality System training and experience preferred

Preferred Qualifications at this Level

Education:

Bachelor's Degree, BSN preferred.
 

Experience:

Minimum of 4 years work experience, including 1 year of experience with clinical chart review, monitoring of clinical data/performance and performance/ process improvement. Clinical experience in perioperative nursing, inpatient surgical unit, or surgical clinic preferred. Quality improvement or patient safety knowledge and experience preferred.

Degrees, Licensures, and Certifications:

Nursing license preferred.

Required Qualifications at this Level

Education

Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired.

Experience

Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

Strong analytical and communication skills. Strong computer skills to include database analysis

Distinguishing Characteristics of this Level

Level 2 Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department.

Interacts with internal or csu (Clinical Service Units) staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work.

Job Code: 00005102 STRATEGIC SERVICES ASSOCIATE
Job Level: G2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.