Job Seekers, Welcome to AHQA Career Center
Search Filters
Use this area to filter your search results. Each filter option allows for multiple selections.
Beebe Healthcare
Lewes, Delaware
Nicklaus Children’s Health System
Ft. Lauderdale, Florida
Northeast Georgia Health System
Remote,
RWJBarnabas Health
Newark, New Jersey
Duke University Health System
Durham, North Carolina
CHRISTUS Health
Santa Fe, New Mexico
UCLA
Los Angeles, California
Veterans Affairs, Veterans Health Administration
Northport, New York
Loading... Please wait.
Service Quality Coordinator
JOB SUMMARY: The Service Quality Coordinator will audit, evaluate, and score inbound/outbound calls, electronic correspondence, and interactions with the public. This role participates in call calibrations to ensure grading is consistent with processes across the lines of business. The Service Quality Coordinator will work to ensure that employees are following the correct policies, procedures, and regulatory guidelines for their respective scope of work.. JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions:70% Call Quality Evaluations: Responsible for auditing calls, reviewing electronic correspondence, and observing interactions with the public on new and tenured employees. 20% Call Quali
Loading. Please wait.