Charleston, South Carolina
Miami, Florida
Chapel Hill, North Carolina
New York, New York
Posted: 14-Jan-26
Location: Dallas, Texas
Categories:
Internal Number: 25021913
Updated Job Summary
The Process Owner - Regulatory/Quality/Patient Safety is responsible for leading product management and application strategy for technology supporting the regulatory/quality/patient safety service line across Baylor Scott & White Health. This role serves as the primary relationship manager between clinical, operational, and technical stakeholders, ensuring technology solutions align with clinical workflows, service line priorities, and enterprise standards.
This position provides leadership across regulatory/quality/patient safety service line by managing product delivery, standardizing product and intake processes, and partnering closely with Product Owners and Architects to ensure work is properly scoped, prioritized, and prepared for execution within an agile delivery framework.
Updated Essential Functions of the Role
1. Relationship & Stakeholder Management
- Serve as the primary point of accountability for technology supporting the regulatory/quality/patient safety service line, including Epic, Riskonnect, and related clinical systems.
- Build and maintain strong relationships with internal stakeholders including informatics, clinical and operational leaders, infection prevention, quality and patient safety specialists, physicians, and hospital and clinic leadership.
- Partner with IS leadership, architects, and technical teams to align regulatory/quality/patient technology initiatives with enterprise strategy and standards.
- Act as a liaison between clinical stakeholders and technical teams to translate operational needs into clear, actionable technology requirements.
2. Project Planning, Intake, and Scoping
- Lead intake and planning for regulatory/quality/patient-related technology requests, ensuring requests are clearly defined, documented, and aligned with strategic priorities.
- Document scope, objectives, deliverables, assumptions, and dependencies for initiatives in collaboration with requestors, vendors, architects, technical leads, and analysts.
- Coordinate with vendors and internal teams to understand level of effort, risks, and resource needs.
- Identify when additional governance forums, committees, or approval bodies are required and ensure appropriate engagement.
3. Product Management
- Establish and reinforce best practices for backlog readiness, intake documentation, prioritization, and cross-team coordination.
- Ensure technical work is appropriately planned, sequenced, and ready to be pulled into sprint execution.
- Provide guidance and oversight to ensure alignment between service line priorities and enterprise delivery capacity.
- Manage budgetary components within the IS regulatory/quality/patient service line
4. Agile Delivery & Continuous Improvement
- Partner closely with Product Owners and Architects to continuously improve product and delivery processes within an agile framework.
- Ensure stories and features meet Definition of Ready standards prior to sprint execution.
- Identify opportunities to streamline workflows, reduce rework, and improve throughput across procedural service line initiatives.
- Promote continuous improvement through retrospectives, lessons learned, and process refinement.
Key Success Factors (Updated Emphasis)
- Strong leadership and relationship-building skills across clinical, operational, and technical audiences.
- Ability to manage complexity across multiple technologies, vendors, and stakeholder groups.
- Demonstrated experience in product management, intake governance, and agile delivery environments.
- Excellent communication skills with the ability to translate clinical and operational needs into technical plans.
Ability to balance strategic priorities with execution-focused delivery.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience
- Hybrid expectation- on-site 1x a month
Preferences:
- Epic certification
- Reporting/Compliance exposure - CMS, Joint Commission, etc.
- Healthcare experience
- Project management experience - ideal, not required
- Agile methodology - ideal, not required