·         Skill in analyzing information, problems, situations, practices and procedures to recognize alternatives and provide data-driven solutions.

·         Ability to collaborate with members of the Patient Access Organization to identify problems and drive improvements in quality.

·         Excellent verbal communication skills with appropriate grammar. Demonstrates a pleasant and courteous telephone demeanor. 

·         Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.

·         Demonstrated capacity to maintain composure and professionalism under challenging situations and adept at prioritizing tasks.

·         Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.

·         Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.

·         Skill to organize workflow to accomplish established objectives.

·         Ability to establish and maintain cooperative working relationships with peers, PCRs and leaders. Proven ability to foster positive interactions and collaboration among diverse teams.

·         Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.

·         Advanced organization skills to ensure efficient capabilities to work in-office and/or to work remotely.

·         Strong analytical skills, ability to parse complex data sets and identify trends.

·         Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, CareConnect, Call Recording and internet.

·         Typing skills to prepare forms and correspondence with speed and accuracy.

·         Must be able to travel as needed to other PCC sites or UCLA Health Departments.

·         Must be able to work various days and various shifts

·         General knowledge of medical procedures and terminology.

Preferred:

Bachelors Degree in Health Administration, Public health or related field.