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Patient Experience Specialist
Overview Join the FHP Quality Department as we embark on our continual improvement journey with FHP Forward: Improve. Patient-Centered. Empower! This position is responsible for managing the patient relations functions and supporting all service excellence functions for an assigned facility or campus to build and maintain mutually beneficial relationships with patients, their families, and key constituencies. Typical duties include assistance with any patient relations issues that arise while the patient is physically at the facility. These responsibilities can include initiating investigations related to complaints and providing follow-up and resolution to the needs and concerns of patients and their families relative to th
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