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Maryland Department of Health

Columbia, Maryland

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Galileo Search, LLC - Healthcare Quality Leadership Search & Staffing Specialists

Confidential Search, Texas

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Veterans Affairs, Veterans Health Administration

Alexandria, Louisiana, Louisiana

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CHRISTUS Health

Santa Fe, New Mexico

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CHRISTUS Health

Santa Fe, New Mexico

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Nicklaus Children’s Health System

Miami, Florida

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University of Maryland Medical System

Glen Burnie, Maryland

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Nicklaus Children’s Health System

Miami, Florida

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Foundation Health Partners

Fairbanks, Alaska

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WMCHealth

Valhalla, New York

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Vanderbilt Health

Nashville, Tennessee

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Baylor Scott & White Health

Dallas, Texas

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University of Maryland Medical System

Glen Burnie, Maryland

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AdventHealth

Altamonte Springs, Florida

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Nemours

Orlando, Florida

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Veterans Affairs, Veterans Health Administration

Grand Junction, Colorado, Colorado

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Veterans Affairs, Veterans Health Administration

Northport, New York, New York

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Kindred Hospitals

Riviera Beach, Florida

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AdventHealth

Shawnee Mission, Kansas

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Duke University Health System

Durham, North Carolina

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BJC HealthCare

Saint Louis, Missouri

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North Kansas City Hospital

North Kansas City, Missouri

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Performance Improvement Specialist (STAR+PLUS)
JOB SUMMARY: The Performance Improvement Specialist will create a Customer Experience Culture by providing daily skill development and coaching of Customer Service Center Representatives to promote positive communication, service excellence and encourage teamwork in a Customer Service Center Environment. They will be responsible for coaching and developing a team of Customer Service Center Agents to exceed the performance metrics and deliver excellent customer service. In addition, they identify coaching opportunities from quality assurance monitoring for inbound and/or outbound contacts of the Customer Service Center Representatives. The Performance Improvement Specialist will ensure that accur


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