Patient Experience Associate in Kingston, NY for WMCHealth

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Patient Experience Associate

The Patient Experience Associate is responsible for ensuring an exceptional patient family and visitor experience. With extensive knowledge of HealthAlliance Hospital and the surrounding area, the position has direct accountability for meeting the non-clinical needs of patients and caregivers and contributing to the efficient functioning of Patient Experience department. Responsibilities: Communicates and interacts with patients, families in caring and empathetic, courteous and respectful manner promoting family centered care. Conducts patient rounds on Emergency Department patients/waiting room and all new admits utilizing daily census reports within 24 hours of admission and s

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