All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Nursing Clinical Ladder Program

• Team Based Nursing Model

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: 3pm to 11pm Monday through Friday with occasional weekends

Location: 4200 Sun 'n Lake Boulevard Sebring, FL 33872

The community you’ll be caring for: AdventHealth Sebring  

• Faith Based & Mission driven Facility

• Largest Employer in the County

• Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park

• Close knit community with a home town family feel

• 2 hours to just about any beach on either Coast

• Local arts scene from museums and theaters to festivals and galleries

• Local restaurants with the authentic taste of Florida

• Near 100+ clear, freshwater lakes. Ideal for swimming, boating and fishing

• Beautiful agriculture and farmland

• Sebring is known for motorsports  and home to the famous Sebring International Raceway

• Nature and hiking trails

The role you’ll contribute:

The Patient Experience Improvement Coach is responsible for overseeing service excellence projects, curriculum development and delivery, and improvement consulting for hospital team members, physicians and c-suite executives. This role is based at Florida Hospital Heartland, and partners with the FH Heartland based Patient Experience Regional Manager to lead and/or participate in patient experience best practice initiatives and site visits, requiring solid knowledge of functional best practices and critical thinking related to how to best influence process improvement. This role requires solid experience in adult learning concepts, a strong track record implementing improvements in a hospital setting, along with project management, organization and communication skills. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of effective presentations to senior leadership.

The value you’ll bring to the team:

Patient Experience Coaching Responsibilities (60% of role)

• Effectively coaches leaders and hospital staff on best practices to improve patient experience.
• Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
• Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.
• Working with the System Director Patient Experience and Regional Manager, identifies strategic approach to balancing site visits from both internal and external resources to make the most impact at assigned campus.
• Influences accountability in the field working closely with campus senior leadership on the best approach, including performance review/patient experience committees and unit level action plans.
• Organizes consulting priorities in a strategic manner, and pro-actively works with executives to ensure focus on the most critical areas for patient experience improvement. 

Patient Experience Technical/Reporting Responsibilities (20% of role)

• Demonstrates expertise and consults with skill on all tools in place at assigned campus(es) to support the entrenchment of best practice, including Press Ganey reporting, technology and paper based tools.
• Understands and stays current on CMS CAHPS requirements, Value Based Purchasing, Press Ganey & CAHPS survey processes, results and statistical significance, and is able to articulate them in a written or oral mode to all levels of the organization.

Patient Experience Education (20% of role)

• Develops strategic recommendations for curriculum necessary to support patient experience improvement initiatives in the field across the continuum of care, including innovative approaches for delivery.
• Participates in the planning of the annual Patient Experience Summit, and supports all team efforts during the event. 
• Conducts engaging training classes and meetings as needed in support of key initiatives.

The expertise and experiences you’ll need to succeed:

• Minimum of 3 years of healthcare related experience

• Demonstrated history of leading strong improvement results in patient experience

• Active Florida RN License

• Lean or Six Sigma certification (preferred)

• Certified Patient Experience Professional (preferred)

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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