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Nicklaus Children’s Health System

Miami, Florida

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University of Maryland Medical System

Linthicum Heights, Maryland

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Kindred Hospitals

Perris, California

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Atlantic Health (SP)

Newton/NJ/USA

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Nemours

Wilmington, Delaware

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St. Luke's Health System

Idaho

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BJC HealthCare

Saint Louis, Missouri

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Atlantic Health (SP)

Morristown/NJ/USA

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BJC HealthCare

Saint Louis, Missouri

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Palestine Regional Medical Center

Palestine, Texas

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Watertown Regional Medical Center

Watertown, Wisconsin

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University of Maryland Medical System

Bel Air, Maryland

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Vanderbilt Health

Nashville, Tennessee

Ochsner Health

New Orleans, Louisiana

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Kindred Hospitals

Dover, New Jersey

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Kindred Hospitals

St Louis, Missouri

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CHRISTUS Health

Shreveport, Louisiana

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WakeMed Health & Hospitals

Raleigh, North Carolina

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Manager, Patient Experience
Job Summary: Reporting to the VP of APS Operations, the Patient Experience Administrator is responsible for the oversight and enhancement of all Service Excellence efforts including complaint, grievance, and internal investigations of patient and family concerns for the practice. Duties include service recovery and resolution of complaints, management of complaint and grievance process, patient and family advocacy, tracking and trending, reporting and identification of opportunities for improvement as well as employee education. Responsibilities: Effectively triage, investigate, resolve and document complaints and grievances while ensuring adherence to the Patient Bill of


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