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Northwestern University Feinberg School of Medicine

Chicago, Illinois

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Baylor Scott & White Health

DALLAS, Texas

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Harris Health System

Houston, Texas

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Veterans Affairs, Veterans Health Administration

Charleston, South Carolina

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Harris Health System

Houston, Texas

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Kaiser Permanente - Washington Permanente Medical Group

Renton, Washington

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BJC HealthCare

Sullivan, Missouri

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Veterans Affairs, Veterans Health Administration

Saginaw, Michigan

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Northern Nevada Health System

SPARKS, Nevada

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Community Medical Centers Inc.

Stockton, California

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Veterans Affairs, Veterans Health Administration

West Palm Beach, Florida

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Veterans Affairs, Veterans Health Administration

Waco, Texas

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Vanderbilt Health

Nashville, Tennessee

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BJC HealthCare

Farmington, Missouri

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Kindred Hospitals

Indianapolis, Indiana

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AdventHealth

Shawnee Mission, Kansas

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Kaiser Permanente

Baldwin Park, California

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Kindred Hospitals

Ocala, Florida

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Kindred Hospitals

Lander, Wyoming

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Supervisor Service Quality & Performance Improvement - Community Health Choice
JOB SUMMARY: The Supervisor of Service Quality and Performance Improvement will be responsible for the day-to-day activities and performance of a team of Service Quality Coordinators, Enrollment QA Analysts, and Performance Improvement Specialists. The Supervisor will be responsible for coaching and developing the teams to exceed performance expectations. The Service Quality and Performance Improvement Supervisor will collaborate with other Lines of Business to present recommendations for process improvements based on feedback and observations. The Supervisor will partner with Learning and Development to identify training needs and lead monthly calibration sessions. The Service Quality Supervisor will


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