Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 10183966
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Quality Improvement Advisor (QIA) is a primary support role to clinical operations for quality and safety ("Quality"). In that role, the QIA supports operations with both addressing quality issues as they occur and improving quality over time ("doing the work"). The QIA also invests in the improvement capability of operations with a goal of improving how we improve over time ("improving the work"). The role combines day-to-day support of pre-assigned operational areas with support of special projects as assigned by Quality & Safety leadership. The role requires blending consulting skills, expertise in improvement science, and experience in numerous subject matters: clinical quality, safety, infection prevention & control, accreditation and regulatory compliance, and analytics. Improvement science is the effective combination of subject matter (technical) expertise with numerous disciplines, including systems thinking/theory, data analytics/science, engineering and design practices to develop knowledge via iterative tests of change, psychology/organizational development, and project execution. The role operates in a highly complex adaptive system. As a result, it requires significant adaptability, resilience in the face of change, collaboration with many stakeholders, and a high level of comfort operating in an environment with a high degree of volatility, uncertainty, complexity, and ambiguity.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
* Consults both administrative and medical leaders in clinical operations. The role requires deliberate movement between serving as an expert advisor, a collaborative partner, and a dependable resource to execute on work
* Collaborates with leadership on the development, deployment, and management of quality improvement programs for assigned operational areas. Program should include, but is not limited to: direct coordination with the local management system; identification and execution upon local quality improvement opportunities based on the regular review of local quality key performance indicators; a long-term plan for improvement capability development.
* Ensures that quality improvement activities apply improvement science as described in the Packard Quality Management System (PQMS). Doing so requires both practicing improvement science and helping others learn how to practice improvement science.
* Coaches and develops improvers at all levels (frontline staff to director)
* Leads multi-disciplinary and multi-departmental strategic quality initiatives.
* Directly supports or leads execution on mission-critical activities, such as: responses to serious safety events (e.g., root cause analysis and action planning); accreditation and regulatory compliance activities (e.g., surveys, readiness)
* Performs, coordinates, and facilitates activities related to quality improvement, patient safety, infection prevention and control, accreditation and regulatory compliance, and clinical effectiveness initiatives to achieve organizational goals. Specific examples include, but are not limited to: provide content knowledge in the interpretation, implementation, and maintenance of standards to match external requirements (e.g., Joint Commission, CMS, Title 22); provides leadership for creating a culture of safety and work with various constituencies to ensure compliance to the National Patient Safety Goals.
* As a member of the hospital labor pool, responds as directed to hospital emergencies up to and including on-site support of the hospital emergency response.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Master's degree in a work-related discipline/field from an accredited college or university
Experience: Five (5) years of progressively responsible and directly related work experience.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
* Knowledge of statistical analysis and reporting practices pertaining to quality improvement and program evaluation, specifically including ability to apply statistical process control (SPC) and use of software required to generate SPC analysis (e.g., QI Macros)
* Knowledge of the healthcare delivery system and the broader societal context (e.g., economic, regulatory, legal) in which it operates.
* Knowledge of improvement science. Ability to practice and to develop as an ability in others.
* Ability to balance a high level of personal accountability with ability to work in a highly collaborative manner with both operational owners of quality and other support roles.
* Ability to accomplish work via influence. Requires ability to build understand and trusting relationships via practice of humble inquiry and other related skills. Requires skill in securing stakeholder buy-in both directly and indirectly by working through others.
* Ability to communicate effectively to facilitate positive working relationships and achieve desired outcomes. Requires excellent interpersonal skills nad large group facilitation skills.
* Ability to combine a high level of client/customer service with a mission-driven approach to work that is grounded in improvement science methods
* Ability to collaborate with partners with a high degree of specialization in a wide variety of disciplines (e.g., medicine, nursing, infection control, data science, clinical informatics).
* Ability to adapt to the changing needs of the organization and assigned areas.
* Lifelong commitment to continuous learning and development.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.