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Broadlawns Medical Center

Des Moines, Iowa

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WMC Health

Port Jervis, New York

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Stanford Children's Health - Lucile Packard Children's Hospital Logo
Stanford Children's Health - Lucile Packard Children's Hospital

Palo Alto, California

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Penn State Health

Camp HIll, Pennsylvania

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Vanderbilt Health

Nashville, Tennessee

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Baylor Scott & White Health

Grapevine, Texas

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St. Luke's Health System

Twin Falls, Idaho

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St. Luke's Health System

Twin Falls, Idaho

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Veterans Affairs, Veterans Health Administration

Ann Arbor, Michigan

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Phoenix Children's Hospital

Phoenix, Arizona

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Veterans Affairs, Veterans Health Administration

Denver, Colorado

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Mary Washington Healthcare

Fredericksburg, Virginia

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Kaiser Permanente - Washington Permanente Medical Group

Renton, Washington

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WakeMed Health & Hospitals

Raleigh, North Carolina

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The George Washington University Hospital

Washington, D.C.

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Children’s Health

Dallas, Texas

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Benefis Health System

Great Falls, Montana

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CHRISTUS Health

Lake Charles, Louisiana

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URAC

WASHINGTON, D.C.

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The Brooklyn Hospital Center

Broomfield, New York

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Service Quality Specialist II - Community Health Choice
JOB SUMMARY: The Call Quality Assurance Analyst will monitor inbound/outbound calls within the Member Operations Call Center for quality assurance purposes. The Call Quality Assurance Analyst will serve as the subject matter expert for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials for the correct processing of member information and/or request for action completion. The Call Quality Assurance Analyst will monitor calls on a sliding scale each month for new and tenured employees with a focus on timeliness of answer, soft skills, to include, but not limited to active listening, request/i


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