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Cascade Comprehensive Care, Inc.

Klamath Falls, Oregon

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Sarasota Memorial Healthcare System

Sarasota, Florida

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National Associaton of Community Health Centers

Bethesda , Maryland

MaineHealth

Portland, Maine

American Academy of Pediatrics

Itasca, Illinois

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The Carolinas Center for Medical Excellence

Cary, North Carolina

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Banner Health

Phoenix, Arizona

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East Cooper Medical Center

Mt. Pleasant, South Carolina

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Conifer Health Solutions

Frisco, Texas

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Memorial Sloan Kettering Cancer Center

New York, New York

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WMC Health

Poughkeepsie, New York

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Baylor Scott & White Health

TEMPLE, Texas

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InTrust Partners

Boston, Massachusetts

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Fairview Health Services

Minneapolis, Minnesota

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Banner Health

Phoenix, Arizona

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WMC Health

Suffern, New York

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Delray Medical Center

Delray Beach, Florida

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Banner Health

Glendale, Arizona

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Vanderbilt Health

Nashville, Tennessee

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Contact Center Quality Assurance Specialist
Job SummaryResponsible for completing audits and reviews of incoming and outgoing telephone calls and follow-up work to ensure HIPAA and departmental standards are met. Responsible for activities involving employee and departmental quality, including compliance with the applicable customer service and scheduling results through detailed audit reviews.Job DutiesDevelops and modifies quality assurance monitoring forms and documents.Maintains employee audit logs.Performs quality reviews of randomly selected telephone calls to facilitate employee standard of performance.Performs quality reviews of randomly or focused scheduled appointments to facilitate adherence to guidelines and expectations.Compiles, tracks and analyzes area-


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