The Chief QSV/HR executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines and influence organizational mission and health care. The practice of the nurse is based on knowledge, experience, and research and has a direct impact on the quality management for the healthcare system as a whole. The Chief, Quality, Safety, Values and High Reliability provides direct staff support to top management, service chiefs, and others in planning, designing, integrating, implementing, modifying, and administering a Quality Assessment and Improvement Program. This program evaluates and improves the quality of patient care and evaluates the appropriateness and timeliness of services provided. He/she makes decisions that reflect the distinct and contributing role of clinical practice; is responsible for providing clinical and administrative recommendations relative to the quality assessment and improvement function; and is a key leader in the facility's transition to Continuous Quality Improvement and High Reliability, as an approach to assess and improve the quality of health care service. He/she is the chief spokesperson for organized high reliability and is the catalyst for the integration and collaboration of services to deliver safety, quality in the mutual achievement of patient-centered and organizational goals. Champions a High reliability organization with a culture of safety founded on a systems approach to developing healthcare solutions based on reporting, error trapping, prevention, not punishment with collective mindfulness and shared mental models. Drives High Reliability activities through major domains of quality, safety, and value. Chief architect for weaving high reliability into the fabric of the organization and aligning the journey towards Zero harm with both the Veteran and employee experience. The Chief, QSV/HR role extends into all clinical, administrative education and research practice areas. Actions take and decisions made are guided and supported by public laws, VHA directives, office of personal management (OPM) regulations, executive orders, VA General Council, Office of Inspector General (OIG), Joint Commission and local policies and procedures. This position requires an experienced individual with strong management and leadership skills. He/she makes policy determinations and implements practices and strategies that enable continuous improvement through system redesign and innovation as well as identification and mitigation of risk across all services and sites of care. He/she receives minimal supervision, with wide latitude for the individual judgement and independent action to make decision and resolve operational problems. Other executives are appraised of all significant actions, typically after the fact. The Chief, QSV/HR is skilled in progressive leadership philosophies and techniques with a proven track record of leading successful and sustainable improvement initiatives representative of expert change management skills. He/she works collaboratively with the executive team to determine and execute long and short term organizational and divisional goals to achieve the strategic objective of the healthcare system. Develops and leads programs that perform technical, administrative, and investigative work and applies expertise and knowledge of healthcare delivery systems in performance measurement and improved processes. Use judgment, research, and networking to interpret the intent of the guidelines and to create the infrastructure and/or embed requirements into the workflow. Possess the technical authority in the interpretation of existing policies and the development of guidance on program management, performance and improvement, risk management and evaluation. Serves as a principle advisor to executive colleagues in the development of a continuous readiness improvement program and provides periodic reports on the status of the facility performance. Works closely with the NFSGVHS Director, Chief of Staff, Associate Director Patient Care and Nursing Service, Deputy and Assistant Directors and other senior clinical and non-clinical executives as an advisor and coach in quality principles. Participates in VISN/National level activities that guide/instruct other facilities in management practices using performance improvement tools and methodologies. Work Schedule: Monday - Friday; 8:00am - 4:30pm Financial Disclosure Report: Not required Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Relocation Expenses: Permanent Change of Station (PCS) Authorized; excluding Appraised Value Offer (AVO). PCS Relocation: Relocation expenses are authorized for this position, and may be offered to a highly qualified applicant. The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with a transfer between duty stations or facilities. For more information go to http://vaww.fscdirect.fsc.va.gov/pcs.asp .
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.