As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Director, Implementation and Optimization, is tasked with the optimization and standardization of the business processes under their responsibility. This individual will work with operations leaders, process engineers, vendors and other stakeholders (IS, PMO, Compliance, etc.) to identify issues, drive resolution and set strategic direction.
The Director, Implementation and Optimization, will have the overall responsibility for designing and implementing solutions to meet business objectives, such as application implementation and process optimization, for the revenue cycle process under their responsibility. This individual will develop and maintain applicable P&P and process maps, perform gap & variance analysis to identify areas for improvement, lead implementation projects, and hold operators accountable for the compliance to key processes and metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Implements strategies around resource utilization in order implement effective succession planning and building of bench strength to allow growth within the organization without negatively impacting cost.
Collaborates with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
Work to identify new technologies, tools and key initiatives that will reduce cost and/or improve yield across the revenue cycle.
Work with Operations and other key business units to drive Process Optimization including application deployment
Design, build and track any changes to the Process Maps and P&P, including development and oversight on training.
Identify & initiate improvement projects (calculate ROI, create charters and SRs, and prioritize against other projects)
Assess, Test and Measure Process performance to expectations.
Provide subject matter expertise to the non-operational business units, such as BPI, IT/IS, IBS, Training, BPO, etc.
Manage vendorsâ�� performance, identify their full capabilities and assist with governance.
Complete special projects and provide project support as needed by management
This position does not carry out supervisory responsibilities
No. Direct Reports (incl. titles) Less than 5 Manager / Specialist Level
No. Indirect Reports (incl. titles) 0
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline.
Strong collaboration and persuasion skills to coordinate work efforts across multiple departments
Ability to work and coordinate workforces across multiple geographic locations
Proven ability to execute on operational initiatives to drive results
Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees
Knowledge of AR management technology tools being utilized to deliver on key performance metrics and improve cost/EBIT (claims clearinghouses, advanced AR management workflow tools, advanced call center technology, disputed claims management)
Ability to analyze data among multiple reports to determine areas for opportunity
Advanced knowledge of process metrics (cycle times, attrition rates, etc.) and how they can be used in the healthcare revenue cycle environment
Extensive knowledge of revenue cycle metrics and drivers, particularly in billing and collections (AR days, cash goals, aging, compliance metrics)
Knowledge of healthcare regulatory rules and how they apply to revenue cycle operations and outsourcing service providers
Excellent oral and written communication skills
Microsoft Excel, Access, Visio, etcâ�¦
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
4 year college degree in Healthcare Administration, Business or related area or equivalent experience
Masterâ��s Degree preferred
5 â�� 7 years experience in Healthcare Administration or Business Office
Lean, Six Sigma or other process improvement certification is a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
Hospital Work Environment
Approximately 50% travel may be required
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105017386
About Conifer Health Solutions
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.