Primary Purpose: Working under established guidelines and collaboratively with our Chief Medical Officer, the Manager, Clinical Quality will help to ensure the highest quality medical standards by ensuring compliance with company best practices, clinical guidelines and regulatory quality safety requirements; disseminate information in order to advance care and design/recommend process improvements. All duties and responsibilities are to be performed in compliance with all regulatory guidelines.
Clinical Quality- Approximately 70% of time
1. Responsible for implementing, overseeing and ensuring procedures are being followed regarding safety, quality, and best practice standard of care, ensuring team member and patient safety while making sure a highly efficient workflow and patient throughput to drive an outstanding patient experience. 2. Be the point of contact and knowledge base for new rules, regulations and laws that affect clinical operations, i.e., COVID. 3. Work closely with our hospital partner, which performs our provider quality chart audits, to ensure timely delivery of charts for auditing and audit results are received by company for quarterly board meetings. 4. Responsible for overseeing the company’s safety program and all required center postings. 5. Work collaboratively with the Medical Director to assist in communicating new protocols and preparing for the monthly Medical Director Meeting – present to senior leadership. 6. Work collaboratively with the Regional Managers to ensure the front office and back office are coordinating, collaborating and ensuring the best patient experience. 7. Review Patient Complaints related to clinical quality of care issues and discuss with management for successful resolution and follow-up.
Compliance & Accreditation -Approximately 30% of time
1. Responsible for all regulatory compliance, applications and certificates to ensure the company is compliant with the laws, i.e., x-ray applications & renewals; CLIA applications & renewals, etc. 2. Ensure the company maintains urgent care accreditation and accreditation renewal. 3. Assist in preparing the quarterly Quality, Compliance & Safety board presentation; attending the quarterly meeting. 4. Partner with the Operations and People Operations teams to develop training to ensure that MMD’s team is following best practices and compliance protocols. 5. Ensure accurate training on BLS, Emergency Care, CLIA testing across the company. 6. Train MMD’s Medical Scribes on their role and responsibilities.
• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands. • Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10 lbs). This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the positions.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
ModernMD maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.
EDUCATION, COMPETITENCIES AND EXPERIENCE:
1. Registered Nurse, Bachelor of Science in Nursing, MD or completion of medical school 2. At least three (3) years of clinical experience, and a minimum of two (2) years in clinical management preferred. 3. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 4. Experience in organizational quality improvement and training. 5. Ability to display high degree of inspiration for team members to retain focus of providing highest levels of patient satisfaction. 6. Displays a professional, approachable and selfless demeanor. 7. Excellent communication and interpersonal skills. 8. High integrity, optimistic and collaborative. 9. Goal oriented and able to articulate an entrepreneurial vision. 10. High energy and strong work ethic, well organized and a strong communicator. 11. An effective independent worker, with the ability to also work with and through others. 12. Excellent execution in an autonomous and sometimes ambiguous environment. 13. Professional demeanor and proven ability to deliver results on deadline-driven projects. 14. Strong written and verbal communication skills. Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person and in writing with people of various professional and cultural backgrounds; prior exposure to a diverse, multi-cultural work environment desirable. 15. Strong attention to detail, while maintaining a high level of organization. 16. Ability to work in a varying schedule including nights, early mornings, weekends and holidays. High level of professionalism, especially in maintaining discretion in confidential situations.
Internal Number: 1
About ModernMD Urgent Care
ModernMD is healthcare that finally gets it! Blending people, technology and purpose, we’ve designed a modern approach to medicine when life happens – a convenient, affordable and high quality alternative for common illnesses and injuries – everyday!