Director of Quality, Quality and Safety

JOB TITLE: Director of Quality, Quality and Safety

LOCATION: Geisinger Medical Center Hospital

DEPARTMENT:  Division of Quality and Safety

WORK SCHEDULE:  Days

WORK TYPE: Full Time (1.0 FTE)

JOB SUMMARY:

The Director of Quality is responsible to oversee and direct development, implementation and evaluation of the Quality and Performance Improvement (PI) program across all GMC sites to improve the quality and safety of patient care.

Implements and develops a quality and performance program across all GMC sites.

Leads and coordinates a performance improvement program in accordance with the Joint Commission, CMS, and Pa Department of Health Standards.

Partners with Regulatory PI, Patient Safety, and Clinical Risk Management to improve patient safety.

Cross functional leader, with strong communication and operations background capable of evaluating existing operational processes and make recommendation on improvements to increase, quality, safety, productivity, efficiency and effectiveness.

Collaborates with the Institute and Medical Staff members, Geisinger leaders and staff to design and implement measures, facilitate assessments, and lead processes to improve quality and safety outcomes as related to priorities aligned with strategic plans, annual objectives and regulatory or accreditation requirements.

Directs the compilation of data and preparation of reports and recommendations for effective performance improvement related to clinical services and patient care.

Assists in the identification of quality issues or potential problems throughout GMC and assists in the development of criteria and methods for prioritization and analysis.

As a leader, the director fosters the culture of safety and high reliability across all disciplines and processes.

Serves as a resource to ensure compliance with regulatory requirements: The Joint Commission, Pa Department of Health Centers for Medicare and Medicaid Services, and Geisinger policies.

Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

COMPETENCIES AND SKILLS:

Demonstrates the ability to work independently and as a member of a team.

Detail oriented with strong analytical and problem-solving skills.

Demonstrates the ability to successfully plan, organize and complete assigned projects.

Demonstrates excellent proof reading and editing skills.

Demonstrates the ability to work well under pressure and respond to changing needs and complex environments.

Demonstrates working knowledge of Microsoft Office products.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in nursing or a related healthcare field required.

Master’s degree in HealthCare Administration, Business Administration or healthcare related field preferred

Current Licensure as a Registered Nurse in the State of Pa required

Minimum 10 years related experience within a clinical environment required preferably within an integrated and complex health system environment.

Minimum 5 years of managerial experience in a healthcare setting required

Minimum 5 years expertise with healthcare quality required

Strong interpersonal and communication skills, effective role modeling, project management, analytical and reasoning skills preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Ability to work during peak periods.

Work is normally performed in a typical interior/office work environment.

Occasional bending and lifting up to 20 lbs. may be required.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.