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The Senior Director of Care Coordination is responsible for the performance and outcomes of multiple care coordination teams that provide service to managed care members, Cook County Health (CCH) patients and those identified as being at risk due to either social, medical or behavioral conditions. The multi-disciplinary care coordination team provides coaching, advocacy, and navigation services for those who are justice-involved, homeless, affected by severe mental health issues as well as substance use disorder, medically frail or challenged by social determinants. Through staff optimization, effective technology and support partnerships, the Senior Director of Care Coordination supports the clients and stakeholders to improve patient perception of health, quality and optimization of outcomes and achievement of system, contractual and departmental objectives through the coordination of team members’ activities.
Master’s degree in nursing, social work or public health or undergraduate clinical degree with an MBA from an accredited college or university
Seven (7) years of successful program management experience
Five (5) years of direct service or program administration for underserved populations
Two (2) years of experience managing a multi-disciplinary workforce
Two (2) years of Managed Care experience
One (1) year of experience with audits, surveys, or accreditation preparation experience. (HSAG, NCQA, Health plan)
Process improvement experience, i.e., Quality Improvement
General Administrative Responsibilities continued
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Creates a vision for the department that is consistent with Cook County Health’s mission, vision and strategic plans.
Manages the change to work flow technology requirements due to modifications to contractual requirements, accreditation standards, and care coordination best practices.
Organizes or configures work force to support the achievement of departmental goals and objectives. Leverages the skills and abilities of staff to achieve departmental objectives.
Supports the acquisition of knowledge and skills among direct reports, models appropriate leadership behavior.
Reviews program performance through objective and subjective data, bases program/process design and staffing decisions based on data. Develops plans to improve program performance if required.
Manages the technology platform to assure compliance with program requirements, support staff productivity and support reporting requirements.
Configures programmatic resources to supports service provision that is in alignment with contractual and accreditation requirements.
Assesses population characteristics annually and completes a gap analysis between identified needs, existing services and partnerships.
Communicates effectively with key internal and external stakeholders to describe the scope, impact and optimum interface with care coordination.
Builds coalitions both internally and externally with other departments and community partners.
Responsible for the success of the waiver and non-waiver care coordination programs.
Uses multiple approaches to identify opportunities to improve the patient/member experience and quality and positively impact overall cost.
Adheres to all contractual accreditation and CCH requirements.
Maintains an in-depth knowledge of contractual, accreditation, CCH policy and regulatory requirements.
Supports grant funded activities through staff organization and participation in related activities.
Provides coaching and mentoring to direct reports to promote skill development.
Integrates relevant quantitative and qualitative data to support operations and continuous program improvement.
Presents to diverse audiences both orally and in writing to effectively find areas of commonality and demonstrate an awareness of others’ needs.
Participates in the interviews, hiring, and development and staff.
Completes projects on time and within budgetary parameters identified.
Performs other duties as assigned.
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of trauma informed care, impact on social determinants on ability of membership to engage and self-manage
Knowledge and proficiency in Microsoft Office applications as well as care coordination software
Knowledge of collective bargaining agreements and impact on workforce
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development, management and leadership skills
Ability to manage competing priorities and meet deadlines
Ability to provide clear and informative presentations to a diverse audience (i.e., physicians, community based organizations, executive leadership)
Ability to incorporate diverse points of view and data to arrive at conclusion
Ability to support program development and enhancement in the face of ambiguity
Ability to assess program performance and incorporate knowledge into improving program performance
Ability to support effective teams
Ability to present to multiple types of stakeholders
Ability to maximally organize resources to meet objectives
Ability to review reports and develop action steps based on information presented
Ability to prioritize, plan and organize projects and tasks
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Demonstrates attention to detail, accuracy and precision
Demonstrates commitment to the population served at CCH
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER