Vanderbilt University Medical Center Executive Search Team is conducting a national search for an Executive Director, Project Management Office (PMO). The Executive Director, Program Management Office (PMO) will report directly to the VUMC IT Chief Information Officer (CIO) and oversee a team comprised of Customer Relationship Managers, Business Analysts, and Project Managers. These three teams represent the end-to-end process of internal customer engagement and governance; project initiation and intake; financial, business and systems analysis; and project execution and delivery. The Executive Director, PMO will help VUMC stay abreast of trends and practices that will establish the PMO as a “Best in Class” operation ensuring that VUMC’s complex program portfolio is executed in a way that will facilitate and catapult the continued growth of the organization.
In VUMC IT, the Executive Director, PMO holds leadership and management responsibilities in the executive leadership team. This role is responsible for deploying effective methods and practices around provisioning IT into the business, improving the overall IT program and project management maturity across the organization, and tracking and reporting conformance to plans and expectations of IT-oriented initiatives. As a facilitator of the VUMC governance function, the Executive Director, PMO is responsible for supporting and enabling the organization’s projects, programs, and structured work efforts. The Executive Director, PMO ensures that the work of the PMO is aligned to the strategy of the organization and delivers the expected value established in rigorous Return on Investment (ROI) and Total Cost of Ownership (TCO) analysis. As the primary communication source for the PMO to executive leaders, the Executive Director, PMO will manage the entire administrative governance process across VUMC IT, including facilitating all established governance meetings, and escalating requested programs and projects for approval by executive leadership. The Executive Director, PMO will ensure that risk assessments, mitigation strategies, and recommendations are clearly articulated to executive business owners.
VUMC Information Technology (VUMC IT) is part of an overall IT structure that provides core infrastructure and hosting services for VUMC as well as support enterprise applications and administrative products. VUMC IT services include: Data Center Management, Hosting Services, Cloud Services, Network and Voice Services, End User Services, Collaboration, Administrative Application Development, Business Intelligence, and IT Purchasing and Contracts. VUMC IT is committed to health care transformation with the effective application of information technologies, health informatics technologies, and services.
Position Qualifications: • Bachelor's Degree (or equivalent experience) and 10 years of experience (required) • Ten or more years of diverse experience in a combination of strategy, business, operations, and IT (preferably in the healthcare industry) • Ten years of leadership responsibilities with demonstrated experience in leading, directly and indirectly, large teams • Experience with one or more project management methodologies (ex. PMP, PMI PMBOK, PRINCE2 and agile); business analysis methodologies (ex. IIBA); and customer relationship management methodologies (ex. BRMI) • Program management skills and experience in large and complex environment, plus significant knowledge of project planning tools with evidence of practical application • Experience engaging executives and other stakeholders to support business decisions • Experience in transformation and organizational change management • Experience in demonstrating exceptional oral and written communication skills with varied stakeholders (e.g. business, technical, executive)
Knowledge and Skills: • Strong leadership skills, with the ability directly lead and manage a large and varied team in a fast-paced environment • Strong collaboration skills, with demonstrated ability to create and foster a collaborative work environment and maintain effective, high performance teams • Strategic business focus and understanding; customer-focused perspective • Long-term focus and ability to make strategic recommendations and decisions surrounding difficult, complex, and critical issues • Negotiation and conflict resolution skills; ability to build an open environment where conflicts involving program decisions can be aired and resolved in an objective, respectful, and supportive manner • Ability to build and deliver executive-level summary reports and presentations, and interface with business leaders as an ambassador of VUMC IT programs • Distinctive blend of business acumen, including finance, IT, strategy, and operation knowledge • Deep understanding of current and emerging technologies and how other organizations are employing them to drive business, and how they may be applied to VUMC • Proven ability to balance and manage multiple, competing priorities • Ability to operate effectively with cross-functional teams and drive results independently • Strong organizational and analytical skills • Strong troubleshooting and problem-solving skills • Strong interpersonal skills (oral and written communication)
Primary Responsibilities and Activities: • Engage executive leadership and business partners to facilitate and obtain a consensus around the mission and vision of the PMO to foster a program-management-oriented culture and mindset • Define, manage, and direct the end-to-end PMO, which includes leveraging best practices and techniques in initiating, planning, quantifying, and tracking projects in the VUMC IT portfolio. Evolve PMO processes, tools, metrics, and policies ensuring they drive productivity, quality and business success • Create and maintain cross-departmental relationships to enable leadership success. Build an effective communication framework across the VUMC organization that supports successful project & program delivery. Deliver management and executive level presentations that provide insight into the portfolio management and drive decision-making • Facilitate the VUMC IT governance process across the organization with the ability to bring together multiple stakeholders and drive prioritization decisions of shared resources • Lead the identification and development of PMO roles, team design, and recruitment. Provide ongoing coaching and mentoring to PMO team staff. Regularly review and evaluate opportunities to improve the customer relationship management, business analysis, and project management best practices to achieve higher maturity in PPM • Actively work in conjunction with Business Operations team to advise in vendor management, including preparing standards of work and requirements specifications; estimating product and service costs based on resources, scope and timeline; and evaluating and selecting vendors based on requirements • Embody a distinctive blend of business, IT, financial, and communication skills. Demonstrate effective influencing and negotiation skills in an environment where needed support resources may or may not be in direct control or authority of the PMO. Develop and execute a strategic resource plan • Provide excellent analytical, strategic conceptual thinking, strategic planning, and execution skills. Develop and demonstrate strong business acumen, including healthcare industry domain-specific knowledge of VUMC and its business units • Lead with a deep understanding of current and emerging technologies and how other enterprises are employing them to drive enterprise business improvement. Must have superior verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders, and business concepts to the PMO staff
Competencies/Key Behaviors: Business Acumen and Enterprise Knowledge • Solicit information on enterprise direction, goals, and strategies to inform development of program strategies • Understand the key financial drivers and dynamics driving business growth, and the organization's business goals • Promote decisions and recommendations for program strategies that are clearly linked to enterprise and business unit strategies and financial goals, reflecting awareness of the market context • Sensitive to urgently resolving issues that arise among programs and complex projects, deconflicting and negotiating among program and project stakeholders Building Relationships • Establish and maintain support from key stakeholders within and across relevant business units to identify, then achieve, program and project objectives and outcomes, consistent with VUMC culture • Solicit advice, support, sponsorship, and commitment to program success across relevant parts of the organization • Build both formal and informal professional networks among relevant internal and external stakeholders and influencers, in a manner designed to maximize the success of the programs and projects Influencing, Collaborating With, and Leading Others • Communicate program goals, objectives, and priorities in a persuasive manner that builds support, agreement, and commitment • Work effectively with and through others as a member of one or more teams focused on executing the program strategy • Exert servant leadership, based on achieving common objectives. Demonstrate patience and temperance when team and organizational culture characteristics conflict • Take actions that directly or indirectly influence others to create support, gain trust, and motivate actions in others. Win concessions without damaging relationships • Orchestrate key stakeholders and project teams to turn project vision into reality • Reconcile perspectives on program strategy and priorities into a consensus that all stakeholders can support • Experienced and effective at applying change management principles in helping the organization manage change as required to execute the program strategy Strategic Planning and Thinking • Develops program strategies, vision, and roadmaps that align with the strategic direction of VUMC • Has a broad perspective that informs program definition and delivery — from both customer insights and business model design — balancing these perspectives with enterprise financial goals • Considers enterprise priorities, product roadmaps, business unit requirements, emerging technologies, industry trends, and economic viability across the entire VUMC program portfolio Outcome-Driven Orientation • Engages business units and enterprise management on resolving trade-offs of scope, priority, business and technical risk, and business impact of dependencies among multiple projects and programs • Collaborates closely with the enterprise product teams to ensure full transparency and keeping product stakeholders up to date with the latest on delivery status, product risks and scope changes • Is resourceful, and takes calculated risks to achieve results • Is focused and urgent regarding project delivery quality, staying deeply immersed in project deliverables and releases to ensure on-time, high-quality delivery Communication • Is effective at conveying the program vision, and other messages requiring action, in a way that brings people on board with the vision and builds their enthusiasm about fulfilling it • When required to evangelize the vision into target communities or ecosystems, is effective in representing the program within that community in a way that ensures all ecosystem partners feel heard, and well-served by the program vision • Manages up and down, ensuring alignment about the goals and objectives of the project, the vision is for how to execute, and the communication so the program or project status is transparent at all levels, as appropriate Technical Knowledge and Proficiency • Understands the language the program management professionals use to conduct the business of the team, and is conversant with all the tools and techniques required to communicate with technical and non-technical stakeholders • Is effective in translating technical language into business language as needed to bridge the gap between business and technical professionals engaged in the full product value stream
Benefits: In addition to offering a lively community that encourages learning and celebrates diversity, VUMC provides a comprehensive and flexible benefits package: • PTO • Health Plan • Parental Leave • Life Insurance • Retirement • Short-Term Disability • Long-term Disability • Accidental Death & Dismemberment (AD&D) • Dental Insurance • Group Discounts • Flexible Spending Accounts (FSAs) • Vision
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.