Under the general direction of the Associate Vice Chancellor/Executive Director of Student Health and Wellness, the Director of Medical Services (Medical Director) has primary responsibility for medical care at UCSC Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Director of Medical Services promotes and assures quality clinical services across the student health facility and provides strategic direction. The Director of Medical Services plans, develops, coordinates, and assesses the health service.
In addition to medical services, the Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety and well-being of students. The Director of Medical Services also spends a portion of their time providing direct clinical care to patients.
As Director of Medical Services, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Director supervises all career and per diem physicians, oversees the Nurse Practitioner/Physician Assistant (NP/PA) Supervisor and is responsible for the clinical care provided by all of the career and per diem NPs, and PAs.
Director of Medical Services Qualifications / Competencies
At least 10 years clinical experience in an ambulatory care clinic or similar practice, urgent care or private practice.
At least 5 years administrative experience including personnel management.
Demonstrated management experience in a large complex healthcare facility with proven ability to analyze, interpret and apply management principles, practices and techniques in the conduct of business.
Thorough knowledge of administration of ambulatory healthcare, psychological counseling and student service facilities. Knowledge of management theory and practice in complex healthcare organizations.
Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit. Proven ability to manage crisis situations and effectively facilitate and resolve interpersonal conflicts. Demonstrated skill in problem solving and mediation among competing influences.
Demonstrated knowledge and skill in supervision and organizational management. Skill in recruitment, selection, evaluation, delegation, development, motivation, reward and discipline.
Well-developed and proven skill to develop relationships, interact and communicate with diverse groups of people, using tact, sound judgment, diplomacy and flexibility. Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts. Skill to create and present informational or training programs for medical providers, staff, students or other groups.
Demonstrated ability to approach complex problems, such as scarce resources, creatively and with innovation, proposing and implementing solutions that satisfy diverse needs and demands of individuals and/or units. Ability to independently make decisions and initiate actions. Ability to exercise sound professional judgment.
Ability to develop realistic goals and objectives and determine priorities among many competing demands. Ability to systematically break multidimensional problems or processes into component parts and to use analytical techniques to identify solutions. Ability and willingness to develop, and work as part of a collaborative team to achieve common objectives. Skill to participate effectively on committee assignments.
Demonstrated skill to practice emergency medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers. Skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits. Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system. Demonstrated ability to maintain confidentiality.
Working knowledge of public and preventive health principles and practices. Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures.
Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software. Intermediate or advance skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems.
Director of Medical Services Preferred Qualifications / Competencies
Knowledge of community resources and public health requirements of the county of Santa Cruz and the State of California.
Knowledge of age-specific health education goals and strategies, including both preventive and emergency interventions.
Prior experience providing and/or administering health care and services on a university campus.
Proven knowledge of good laboratory practices and applicable CLIA regulations for maintaining a safe and healthy laboratory work environment.
Demonstrated understanding of quality and proficiency standards for in house laboratory tests resulting in accurate and reliable patient test results.
Proven knowledge for control of quality, radiation safety, and technical aspects of all X-ray examinations and procedures.
Strong understanding of the Environmental Health and Safety (EH&S) requirements for laboratory and medical X-ray safety and a working knowledge of the rules and procedures regulating these requirements.
Experience supervising staff and making personnel decisions in a collective bargaining environment.
Special Conditions of Employment
Graduation from a class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO)
Must be Licensed MD or DO in State of California in good standing
Current valid federal controlled substance registration (DEA certificate)
Must be Board Certified in Primary Care Specialty: Family Medicine, Internal Medicine, or Emergency Medicine
ACLS Certified or the ability to become ACLS certified within 6 months of hire (unit will sponsor such training)
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.