Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Executive Director – Patient Access and Revenue Cycle (PARC) establishes current and long?range product direction for the PARC applications delivered by HealthIT at VUMC. This individual leads product investment and support activities within the Patient Access and Revenue Cycle portfolio at VUMC. The Executive Director leads solution development, integration, implementation and maintenance activities such that they align with the needs of VUMC customers, both current and future.
Bachelor’s degree in Business, Computer Science, Informatics or a related field is required.
Master’s degree in Business, Computer Science, Informatics or a related field is preferred.
Minimum of fifteen (15) years of experience and success in leading solutions development and integration teams in a healthcare setting with at least five (5) of those years in an Epic Patient Access and Revenue Cycle application environment.
Extensive knowledge of patient scheduling, ADT, patient movement, hospital and professional Billing and revenue cycle workflow in a large, complex, multi-hospital healthcare setting.
Possesses strong communication and interpersonal skills and the ability to stay focused during stressful situations.
Demonstrates strong conflict-resolution skills.
Demonstrates strong organizational skills.
Demonstrates the ability to effectively work with Senior Management and possesses the ability to identify when it is appropriate to escalate issues to the appropriate level of leadership.
Employs excellent reflective listening skills to assure effective relationships and clear exchange of information.
Possesses the ability to develop and maintain relationships with key clients.
Possesses the ability to work in a fast-paced environment.
In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University Medical Center provides its faculty and staff members with a benefits package that is comprehensive and flexible. Components for benefits-eligible employees include:
Accidental Death & Dismemberment (AD&D)
Flexible Spending Accounts (FSAs)
Develops and maintains technical and business knowledge of systems in use or planned for use at VUMC.
Focuses on creating value for our customers through delivery and integration of commercial software systems.
Focuses on sustainability of VUMC systems to maximize the value of software investments and minimize ongoing operating costs.
Working closely with key business sponsors including the CFO, SVP of Revenue Cycle, hospital and clinic COOs, etc., key vendor executives and the CIOand CMIO, identifies new product opportunities at VUMC and defines key product requirements and drivers.
In collaboration with key business sponsors and HealthIT Portfolio Directors, develops product strategies in alignment with business and technology strategies.
Plans and manages the execution, monitoring and measurement of commercial and/or integration product strategies.
Leads and champions solutions development life cycle procedures and practices for the PARC portfolio at VUMC.
Delivers product and project guidance to the product organization, ensuring appropriate tradeoffs are being made and overall alignment with HealthIT and product strategy is maintained.
Promotes and leverages the HealthIT governance structure to prioritize PARC efforts and maintain business and HealthIT alignment.
Working closely with key business sponsors, defines application service levels and delivers to agreed upon standards.
Participates as a member of the HealthIT Executive team.
Working closely with key business sponsors, drives improvement into processes within Patient Access and Revenue Cycle portfolio.
Attract, retain and develop PARC team leaders and staff.
Keeps abreast of health care industry drivers and the organization’s strategic objectives; and
Performs other duties as assigned by HealthIT Management.
Provides clear, appropriate and timely communication to promote a team environment throughout the department and organization.
Complies with VUMC’s Client Service Standards and Credo.
Participates in education and professional development as necessary to maintain job-related skills and competencies.
Promotes VUMC in a positive light to the community.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 100 hospitals in the US
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.