The Director of Operational Excellence is an innovative, professional possessing a strong continuous improvement background and ability to build the team tasked with developing the Lean strategy to make Mercy Fort Smith a High Reliability Organization. This position will coach and mentor leadership in our Hospital and Clinics on overall LEAN deployment, develop Lean training materials and programs and, train and mentor a continuous stream of Lean Transformation Specialists.
This is a consultative position working collaboratively with Executive leadership, Quality leadership and the Lean Transformation Specialists (LTS) team. The Director of Operational Excellence will help to identify, create, develop and integrate innovative solutions and programs regarding overall LEAN deployment. This is a high visibility position within the leadership of Mercy Fort Smith and will interact with leaders at all levels of the organization to drive Lean implementation and continued process improvement. The Director of Operational Excellence will report to the Quality Department Executive Director. The Director of Operational Excellence will help to create and actualize the Mercy Fort Smith Lean Vision to include a detailed 5-year plan complete with measurable goals and deliverables.
This position requires a candidate with proven leadership skills as well as the ability to facilitate and guide the application of LEAN and grow Mercy Fort Smith as a High Reliability Organization. This leader must influence, motivate and set the example for others to meet the challenges in an ever-changing, highly customer-centric operational environment. This leader is also responsible for teaching and coaching Executives, Directors, Managers and the LTS team in LEAN principles, process thinking and the real-life application of Lean tools.
Basic Qualifications - Bachelor’s Degree required. Technical degree preferred (Math, Engineering, Computer Science) - 7+ years’ experience in project management and facilitation of process improvement initiatives across business operations - 5+ years’ experience instructing executives, managers, and associates on Lean methodologies - 5+ years’ experience directly and indirectly managing people to deliver continuous improvement - Facilitation experience at all levels of an organization and to audiences of all sizes - Experience successfully deploying lean, variation reduction, and six sigma methodologies - LEAN/Six Sigma Black Belt - Must pass Talent + leader evaluation - Advanced MS Excel skills
Preferred Qualifications - Masters degree preferred - LEAN/Six Sigma Master Black Belt - 10+ years project management experience
- Experience successfully deploying lean, variation reduction, and six sigma methodologies within the healthcare industry - Experience communicating goals and strategies across multiple leadership levels within an organization - Applied understanding of data measurement and analysis, statistical analysis tools - Budget management experience and understanding of financial metrics
Additional Salary Information: Salary is based upon experience
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. We have opportunities for those who are inspired to pioneer new models of care and want to transform the healthcare ...experience. Work with advanced technology and innovative procedures. Be state of the art, and never stop exploring. We’re expanding to help our communities grow, offering an exceptional opportunity to join our team.
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